How To Zero-Receive an Item

Overview

In SureCost, a zero-received item means the item was previously received but the receipt was later edited and the Quantity Received was changed to 0.

This action reverses the receipt while keeping a record of the original receiving activity. The item remains on the purchase order and can be received again when the product actually arrives.

Why an Item May Show as Zero-Received

You may see a zero-received item when a receipt was corrected after it was originally entered.

Common reasons include:

The item was received by mistake
The wrong item was selected during receiving
The wrong quantity was entered
The delivery had not actually arrived yet

Instead of deleting the receipt, the user edits it and sets the quantity received to 0.

How to Zero-Receive an Item

If an item was received incorrectly, you can reverse the receipt by editing it.

Steps

Open the Purchase Order.
Locate the item that was received incorrectly.
Click Edit on the receipt.
Change the Quantity Received field to 0.
Click Save.

The item will no longer appear as received and will remain open on the purchase order.

What Happens After Zero-Receiving

When a receipt is updated to a quantity of 0:

The item is no longer marked as received
The purchase order line reopens for receiving
The receipt record remains in the system
The item can be received again later

This behavior ensures the system keeps a full history of receiving activity.

Example

A user receives a quantity of 2 Escitalopram 10 mg tablet bottle 100 on a purchase order but later realizes the items were not in the shipment.

To correct the mistake:

The user edits the receipt.
The Quantity Received is changed from 2 to 0.
The receipt is saved.

Result:

The purchase order now shows 0 received
The item remains open
The item can be received when they actually arrive

Key Notes

Zero-receiving does not remove the item from the purchase order
It simply reverses the receipt
This method keeps a complete audit history of receiving changes